Confirmations will be subject to availability, weather and other conditions. Full payment should be made upon a confirmed reservation. Currently we accept American Express or cash in Ringgit, US Dollars, Singapore Dollars and Euros.

In event of cancellation prior to departure on our side, a full refund will be given. For cancellations initiated by you, a 50 % refund will be given.

During your trip with us, you can be optionally covered under our event insurance policy. This covers you for up to RM 50,000 in the event of death or disablement, and RM 5,000 per day medical coverage.

Our in-house drivers and guides are fluent in English, Bahasa Malaysia and Spanish. Guides for other languages can be arranged upon request.

Terms and Conditions – Please Read

Due to the nature of our Safaris, certain inherent risks are always present. While we take all reasonable care to ensure your trip goes safely and smoothly, the final responsibility for your safety is in your hands, particularly in the jungle.

As with any adventure sports event, you will be asked to sign a liability waiver upon payment prior to your departure. While you will automatically be covered by our own event personal and medical insurance, we also strongly recommend you have a valid travel insurance policy.

Parents are to be responsible for those under their care.

As a tropical country, Malaysia occasionally has extreme weather conditions, with heavy rains, high temperatures and changes in river levels potentially present. Bear in mind that landslides, washouts, fallen trees, floods and other such occurrences may cause delays en route and result in changes to the itinerary.

We will not be liable for any delays, loss of income or missed connections and flights due to these natural events. Also, any additional costs incurred by us due to any variations or delays in the itinerary caused by you will be at your expense.

What you need to bring (apart from a sense of fun and adventure!)

Even though our vehicles are well equipped, we ask that you don’t forget to bring along a few personal items that will make your Safari with us all the more enjoyable:

Day Safari
Light, cool and comfortable clothing
Proper outdoor footwear is important i.e. good sport sandals
Swimwear
Bath towel
Sunblock or suntan lotion
A raincoat or waterproof jacket
Any personal medications

Overnight Safari and Malayan Overland
As above, but add on:
Personal toiletries
Change of clothes
Insect repellant
Flashlight

We’d like to remind you that the Rainforest is wonderful treasure that all of us need to protect. With this in mind, we seek your cooperation to refrain from littering and using the river as a toilet. Please do not remove plants, fruits or any other items from the jungle. Each vehicle carries a waste sack for you to dispose of any litter. We follow the saying of “Take Nothing but Photographs, leave Nothing but Footprints” We hope you will bear this in mind to help preserve and protect the Rainforest.

While we take all efforts to ensure your Safari goes safely and smoothly, we would also ask you be careful in the jungle, particularly while climbing over rocks in the river, and while trekking. While our guides are trained in first aid and all vehicles equipped with kits, prevention is always better than cure!

The normal vaccinations taken against Malaria and other tropical diseases before arriving in Malaysia would suffice for your trip with us.